Shipping policy

NZ SHIPPING ONLY
Auckland freight charges for all non rural orders start at $7.00 for up to 25kg. An additional surcharge of $6.00 per 15kgs applies for any Auckland rural deliveries.

For deliveries to Waiheke and Great Barrier Island please ring Newtons for a Quote.

The rest of the North Island, depending on your location, freight charges start at $10.50 for the first 10kg, with a surcharge applied for all rural deliveries.

South Island freight charges start at $14.50 for the first 5kg, with a surcharge applied for all rural deliveries.

Maximum order weight 100kg.

DELIVERY TIMES AND LOCATIONS
We use Parcel Express for our freight, and delivery normally takes 1-7 working days once your order has been confirmed. Please note that orders made on the weekend and on public holidays will be processed the next business day.

You should receive a track and trace email once the courier has picked up your parcel. Please follow the links to retain more information on the carrier and delivery details.

Should you not receive your item within this time period and you are concerned, please don’t hesitate to contact us at kay@newtonseed.co.nz or use the online tracker so we can find out why you have not received your goods. Please quote your invoice number and purchase details to speed up this process.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

Deliveries are made Monday-Friday, no Saturday or Sunday delivery service is available.

PO BOX DELIVERIES
Unfortunately we cannot deliver to PO box addresses.

RURAL DELIVERIES
Rural deliveries may take an extra day or two depending on how far out the address is. Newton Seed uses an extensive courier network so that your products get to your destination as quickly as possible.

You can help us by providing the following information;
(a) Recipient’s telephone number
(b) Full delivery details, i.e., '2km up Johnson Road on the left-hand side, house has a red roof and circular driveway'. You can add this in the message box on the Shopping cart page.

Deliveries may be left with a local agent for collection (at a convenient pick-up point such as the local garage) - your recipient will be consulted first. If it can be delivered, we'll do our best to get it there!